Location:

+420 226 288 200

Mon - Fri: 9:00 AM - 5:30 PM

General Terms and Conditions

of Nutritionpro s.r.o., with its registered office at Inovační 122, 252 41 Zlatníky-Hodkovice, ID No. 07752971

I. Definition of Terms

For the purposes of these General Terms and Conditions, the following terms shall have the meanings set forth below:

Company: Nutritionpro s.r.o., with its registered office at Inovační 122, 252 41 Zlatníky-Hodkovice, ID No. 07752971 (hereinafter referred to as the “Operator”)

Email: info@nutritionpro.cz

Tel: +420 226 288 200

The NutritionPro Program is a regular healthy eating program that includes the preparation and delivery of daily meal sets by the Operator according to the number of daily/weekly/monthly cycles selected and ordered by the client, to a location designated by the client or to a collection point (hereinafter referred to as the “NutritionPro Program”).

A daily meal set is a balanced combination of food for one day delivered to the client by the Operator. The daily meal set will be individually tailored to optimal macronutrient intake based on data from the initial questionnaire completed by the client and input data on body composition. The food in each daily set is clearly organized, labeled, packaged, and delivered to the client once every two days at a location designated by them or at a collection point.

The Client is the person ordering the NutritionPro Program, as a person interested in the offered services consisting of regular meals in the form of nutritionally balanced and valuable food. The Client undertakes to pay the Operator the agreed remuneration for these services (hereinafter referred to as the “Client”).

II. Order

1. An order for the NutritionPro Program can be placed in the following ways:

a. by calling +420 226 288 200, where the purchase agreement is concluded upon confirmation of the order by the Operator during the call;

b. via email to the email addresses listed on the website www.nutritionpro.cz, where the purchase agreement is concluded upon confirmation of the order by the Operator via email, by telephone, or by delivery of the NutritionPro Program (in the case of a repeat delivery of the NutritionPro Program, where the Client responds with a new order to the Operator’s email announcing the approaching end of the previous order);

c. via the online form located on the website www.nutritionpro.cz, where the purchase agreement is concluded upon confirmation of the order by the Operator by telephone or email.

2. An order for the NutritionPro Program must be placed at least 3 working days before the day on which the NutritionPro Program is to be delivered. Every order placed is a binding proposal to conclude a purchase agreement. The content of the concluded purchase agreement (hereinafter referred to as the “Agreement”) is the Operator’s obligation to deliver the meals selected by the Client during the order and the Client’s obligation to pay the purchase price for the delivery of these meals. The Agreement is concluded for a fixed term, the length of which is selected by the Client when placing the order.

3. If the client suffers from an allergy to any food, they are obliged to immediately inform the operator by telephone, and a procedure for resolving such a situation will be agreed upon at the same time. The client is also obliged to inform the operator of other health issues that may be related to the consumption of certain dishes or ingredients.

III. Change/Cancellation of Order

1. The Client is obliged to notify the Operator of changes to the order, such as, in particular, the cancellation of the NutritionPro Program order or a change in the ordered program, at least 3 working days before the day on which the NutritionPro Program is to be delivered. Changes of which the Client informs the Operator in a shorter period than stated in the previous sentence will not be granted by the Operator; the NutritionPro Program will be duly delivered to the Client, and the Client is obliged to pay the Operator the full price for the NutritionPro Program thus delivered.

2. If the Client changes/cancels an order during customer support working hours, i.e., Mon-Fri from 10:00 AM – 12:00 PM and from 1:00 PM – 6:00 PM at the telephone number +420 226 288 200, but no later than 3 full working days before the day of delivery (excluding the day of delivery itself, i.e., delivery day minus 3 full working days), the Operator will process the change/cancellation of the order thus changed/cancelled.

IV. Delivery

1. The Operator undertakes to produce the NutritionPro Program according to the Client’s order, transport it to the location designated by the Client, and hand it over to the Client in the manner specified in paragraph 2 of this Article.

2. The driver delivering the NutritionPro Program will hand over the daily meal set to the Client, a person designated by the Client, or another person present at the location designated by the Client as the delivery point for the NutritionPro Program. At the moment the NutritionPro Program is handed over to the Client, the risk of damage to the Program passes to the Client. If there is no person at the location designated by the Client as the delivery point to whom the NutritionPro Program could be handed over and the client is not reachable by telephone, the NutritionPro Program will be stored in the warehouse and the Client will be informed of the pickup options.

3. The daily meal set is delivered in a chilled state and must be kept cold, i.e., at a temperature of max. 4°C, until consumption. The Operator bears no responsibility for the quality of the NutritionPro Program if storage conditions are violated after it has been handed over to the Client.

4. The daily meal set must be consumed no later than the date indicated on the label. After opening, the food must be consumed immediately.

5. The daily meal set will be delivered to the designated location within the time range of 6:00 AM to 10:00 AM or 5:00 PM to 10:00 PM, unless another time range is communicated to the Client by the Operator for a specific location. The Client is aware that in extraordinary cases, the delivery time may change due to traffic conditions and other similar events. The client will be informed of such a change by telephone.

6. If the Client needs to change the agreed delivery time to the location designated by the client, the client is entitled to make this change via email or at the telephone number +420 226 288 200 by 12:00 PM on the day of delivery of the daily meal set.

7. If it is possible to leave the order on your property at your address, e.g., “on the door handle,” it is possible to agree on this exception with our operators. By this method of handover, the Operator’s responsibility for the product and its quality ceases, and any potential theft is no longer subject to our liability. Orders handed over in this way will be photo-documented by the courier for our records and to potentially prove the fulfillment of our obligations.

8. If the Client does not take delivery of their meal set order during the agreed delivery time, i.e., at the agreed time and place, the Client is obliged, if requested by the Operator, to pay the Operator a flat-rate compensation for damages for each uncollected order in the amount of 50 CZK per non-collection. This amount represents flat-rate compensation for the extra work associated therewith.

V. Defects in the NutritionPro Program and Complaints

1. The Operator is not responsible for defects caused by: unauthorized interference, unsuitable storage, unprofessional handling, as a result of using the goods for purposes other than those intended, due to a natural disaster, or by an act of God after the goods have been handed over to the Client.

2. Upon receipt of the goods, the buyer is obliged to check whether the delivered meal shows defects caused by transport. If the delivered meal shows defects, the buyer is obliged not to accept the delivered meal and to immediately inform the seller via email at: info@nutritionpro.cz.

3. The Client is entitled to complain about a meal only if they have not consumed / otherwise removed more than 10% of the meal portion. If the seller assesses the complaint as justified, it will be resolved either by exchange for another meal in the same price range or in the form of so-called Credits, which the Client can use in a future order. When complaining about the quality of meals, the Operator may request the collection of the meal by a driver designated by the Operator.

4. The Client is obliged to prove the legitimacy of their claim, which they exercise via the form or by sending it to the specified email according to paragraph 2 above, also with an attached photograph documenting the alleged defect.

5. The Client is entitled to withdraw from the Agreement within 14 days from the moment of its conclusion. In this case, the Operator will return the funds sent by the Client for unused/unselected order days back to their account no later than 30 days from the date of termination of the agreement.

6. The Client is entitled to withdraw from the Agreement even after the expiry of the period specified in the previous paragraph. However, if the Client withdraws from the Agreement after the period specified in the previous paragraph, the Operator is entitled to charge the Client a cancellation fee of up to 75% of the unused/unselected order days. The Operator will return the remaining funds to the Client’s account no later than 30 days from the date of termination of the agreement.

7. All complaints will be evaluated by the Operator within 30 days from the date of their submission.

8. The subject of a complaint can be both the quality of the meals and the associated services (delivery, level of communication, etc.).

9. The Operator is entitled to withdraw from the Agreement if the Client is in default with the payment of any monetary performance to the Operator.

VI. Price of NutritionPro Program Meals

1. The Client undertakes to take delivery of the ordered NutritionPro Program from the Operator at the location designated by them and to pay the Operator the Purchase Price for this Program duly and on time.

2. The Operator will bill the Purchase Price to the Client with an invoice having a due date within 5 days from the date of issue. The Operator is entitled to issue an invoice to the Client on the day the Client orders the NutritionPro Program and will send the invoice to the Client by email.

3. The Client shall pay the Purchase Price to the Operator based on the issued invoice by bank transfer to the Operator’s bank account using the variable symbol specified on the invoice.

4. The Purchase Price is considered paid at the moment it is credited to the Operator’s bank account.

5. In the event of default in payment of the Purchase Price, the Operator may require the Client to pay interest on late payment.

6. In the event of default in payment of the Purchase Price, the Operator may refuse delivery of the ordered Program until full payment of the Purchase Price for previous deliveries of the NutritionPro Program.

7. The Operator reserves the right to deliver the NutritionPro Program only after the Purchase Price has been paid by the Client.

VII. Final Provisions

1. All conditions not expressly regulated by the Agreement are governed by the generally binding legal regulations of the Czech Republic, in particular the provisions of Act No. 89/2012 Coll., the Civil Code, as amended.

2. These binding contractual terms are valid and effective from the date of their publication on the operator’s website. The Operator is entitled to unilaterally change these General Terms and Conditions. The operator will inform clients in advance of any changes or additions to these binding contractual terms. If the client does not express disagreement with the change within 30 days from the date of its notification, it is deemed that they agree with the change in the contractual terms. In the event that the Client does not agree with the change to the General Terms and Conditions, they are entitled to terminate the Agreement with a notice period of 14 days. If any of the provisions of these contractual terms subsequently prove to be invalid or ineffective, this fact does not mean the invalidity of the contractual terms as a whole. The Operator undertakes to replace such an invalid or ineffective provision with another provision and to inform the client of this change.

3. By the client’s acceptance of these contractual terms, they are considered bindingly agreed between them and the operator, and the client has no reservations regarding the content of the Agreement and the contractual terms.

Non-binding consultation

Would you like advice on your selection, or is something unclear? Please leave your contact details and we will get back to you.

Non-binding consultation

Would you like advice on your selection, or is something unclear? Please leave your contact details and we will get back to you.

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